Anyway having sated my wife's desire to buy everything in sight for the minute we headed to the latest edition to Walsall's eateries Frankie and Benny's Now one of my daughters had in fact been there a couple of weeks before and had said "The service is appalling" but my wife wanted to give it another chance.
At the entrance we was greeted by a nice young girl dressed in a sort of uniform who asked the usual stuff "How many?" and what menu we would like, although it was 11.30am we decided to have the Lunch menu the waitress showed us to our table and left us to look over the menu.
We waited and waited and waited! Finally a slightly older women came and took our order and we waited and waited and waited! I had no choice to grab (What I later found out to be the Manageress) the lady who took our order.
Me: "Excuse me any chance we could have our coffees only we have been waiting 20 minutes now?"
Manageress: "I'll get them now".
The coffees arrived and we waited and waited while watching people who had come in way after we had sit down, order, eat and in one case pay and leave! While we still waited for our Wraps and fries. I grabbed the manageress again.
Me: "Excuse me can you tell us where our food is? we have been waiting 45 minutes now!"
She tootled off and came back and said
Manageress: "Wraps take slightly longer to cook"
Me: "What? Its just chicken with sauce wrapped in bread how long will it be?"
Off she went again.
Manageress: "They're just cooking now"
Me: "What! So they have been cooking everyone else's and just left us have they?"
Manageress: "Well, but, no, but, er"
Me: "Two minutes ago you said they take longer to cook you've now said they are just cooking this makes me think they have only just started cooking them?"
You could tell by the look on her face I was right and she beat a hasty retreat. Five minutes passed and up turned our food the wraps was lovely "Ooh yum" but oh no the fries was stone cold! So guess what? Yep call the manageress again.
Me: "These chips are cold here feel em you might as well as I'm not eating them"
Manageress: "Oh yes they are, I don't understand I brought them straight here"
Me: "Do you hate us or something?"
Manageress: "No, no"
Me: "Well we are having the worst experience ever I'm afraid"
Manageress: "Let me get you some fresh fries"
Off she goes again of course by the time she gets back we have eaten our wraps as they was getting cold and so now had to eat a bowl of fries on their own.
Manageress: "I found out what happened the heated storage where they put the cooked chips was turned off"
Me: "So they have been serving cold fries all morning then?"
Manageress: "Um, oh, er, well, erm I suppose they have if it was switched off. Can I get you some more drinks?"
Me: "No thanks"
To be honest I couldn't spare the time to wait for drinks we had already been in the place 1 hour 20 minutes in that time we had drunk a coffee before our meal, eaten our meal in stages and had a thoroughly miserable time. We asked for the bill and was given a 20% discount in my opinion they should have not charged us I wouldn't go back there if your local one is like ours I suggest you do the following before going;
- Eat before hand.
- Have a drink before hand.
- Take a book, you'll need something to do while waiting.