Customer: "Our servers broken!"
Engineer: "When you say broken what do you mean?"
Customer: "We switched the plug on and pushed the button like we normally do and it has a black screen with text on it."
Engineer: "You switched the plug on?"
Customer: "Yeah, of a night time when we've finished we switch the plug off."
Engineer: "After you've shutdown?"
Customer: "No, it asks us questions when we do that so we just switch the plug off."