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Colleague : "I've had an inquiry for maintenance of some PC's but one of them is running XP which in turn is operating a laser cutter." Me : "We wouldn't support the XP OS but we'll support the hardware." Colleague : "Well I said we wouldn't support XP but he didn't seem worried about the price. He did want to know how we could support him if he had a problem." Me : "Such as? What sort of problem? Is he talking about the XP or the hardware?" Colleague : "Well he said he'd had two other company's out but they couldn't support him." Me : "More like they wouldn't. So as I said, what is this 'problem' that he's talking about?" Five minutes of waffle later. Colleague : "I don't know." Me : "Thing is you do this a lot. Let me put it into context for you. If you went to the doctor and said "I'm ill" the doctor is hardly likely to...