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You forgot to buy this!

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I was looking for a bag for my Lenovo X201 12.1 subnotebook and visited a site offering a right bargain! A messenger bag reduced from £49.99 to £4.99! Like most sites you have to create an account to purchase so I started the process and noticed you could pay via PayPal. When I clicked on that service the price jumped to £49.99 which immediately rang alarm bells in my head, why would it be £4.99 with a debit or Credit card and yet £49.99 with PayPal? I decided not to continue the process and now they're emailing me which is interesting seeing as (I believe) I did not complete the signup process or agree to receive emails? I find their " We respect your right to privacy" and yet receiving emails  confirms my opinion that something's iffy here. Dear Peter Thanks for shopping at ######### We noticed that you put some items in your shopping basket during your last visit to our site but you left without completing your order. If you had a prob...

Negativity.

Colleague: "I've noticed you always start your requests on a negative? Why are you not positive? try staring with 'I know you'll have this, or You'll be able to do this." Me: Sadly fifteen years of experience has taught me that I should expect a negative answer." Colleague: "Well you'll be pleased to know that on this occasion your initial assessment was correct and I cannot get you out of the doggy doo doo." Me: "Bwahahahaha"

You can't afford us.

As I get older and hopefully wiser I seem to get more and more depressed by people being in positions that clearly they either have no flair for or ultimately no idea at all what is required of them in their given role.  A cardinal sin in any business is to not have faith in your products or services, we shouldn't be naïve about it though, sometimes the standard or quality could be better but ultimately you need to focus on the positives when trying to promote yourself and what your company has to offer. A far more outrageous sin is elitism! The idea that only a certain level of potential customers can afford to buy from you. While there is nothing wrong in targeting a specific audience focusing solely on one demographic is where your competition hoover's up all all the overlooked opportunities. A-CustomersApprentice:  "See the thing is I don't see the point of Facebook or Twitter for our compan...

Who gets to choose

So I took some leave this week and I'm (under orders) off to Birmingham tomorrow to visit the new shopping centre with Lady Cannon. Wife: "Tell you what bubb, I'll read out the list of all the places to eat in the food hall and you can choose where we eat." Me: "OK what about sushi? That's raw fish." Wife: "Eww! I'm not eating that!" Me: "OK what about the noodle bar?" Wife: "Eww! I'm not eating that!" Me: "Umm? What part of I can choose am I not understanding here?"

I'm not spam, honest!

Many moons ago, pretty much before email, there was a sales technique doing the rounds whereby you would send your sales literature to prospective customers BUT attach a post-it note to the front with something like "Suggest you look at his. B" or "This looks like it could be of use to us! M" the idea being the recipient would fall for the subterfuge of the post-it note and think it was from one of their colleagues and hopefully actually read the damn thing. The latest email trend doing the rounds are a reincarnation of that, generally they're "Further to my email last week" which of-course you never had or the "I'm trying to find X person." ruse. From: rob [mailto:rob@remote-backup.com] Sent: 22 October 2015 22:43 To: Peter Cannon Subject: Your Ahsay Online Backup software price is going up. Hello, I’m sorry that I don’t have a correct email address for Steve Owen. Will you please forward this? Ahsay, the company w...

It's dead!

One of 'the lads' spoke to a customer who's ancient PC had died and gone to PC power supply heaven. I quoted a replacement and we received the customers old machine earlier this morning.  Having signed for it I took it to our workshop: Me: "So here's that PC from XYZ, the new one is in the stock room." I then watched in disbelief as he started to attach network cable, keyboard and mouse, power cable and then press the on button. Engineer: "It's dead!" Me: "I know? So should you? You spoke with the customer who said it was dead! That's why you asked me to quote a new one. Are you with us today or what?" Engineer: "I hate you." Bwahahahaha

In a meeting.

Why on earth would you take time out of your business to visit us for two and a half hours then during that time inform us we lost a deal we'd quoted for yet continue to waffle on about nothing of any value?