ipad for the elderly

I had a call from the 387 year mother of one of our customers

Customer: "I want to copy the emails off my ipad for my son John"
Me: "When you say copy do you mean copy them to his machine?"
Customer: "No I want it so he can read them on paper"
Me: "Ah you mean you want to print them off for him"
Customer: "Yes"
Me: "Do you have a wireless printer?"
Customer: "No"
Me: "Do you have a printer for the ipad?"
Customer: "No"
Me: "Do you know if the ipad can put things on your computer?"
Customer: "No"

I went through the various options

  • Buy an apple printer for the ipad.
  • Zip up the emails then attach them to another email and email them to someone who could print them off.

Customer: "I don't want to buy anything."
Me: "Um how about asking John to take it into work and he can print them off there?"
Customer: "Yes I think I'll speak to John"

Ah bless, NOT!

Comments

Post a Comment

Popular posts from this blog

I thought the backup fairies did it

Customer: "Hi Pete can you tell me, are you doing our backups?" Me: "In what sense?" Customer: "Do you do them do you back our server up?" Me: "I suspect not but surly Simon in Yorkshire can answer that?" Customer: "He says he backs up his but not ours." Me: "Before they bought you out, when was that? Two years ago? Did you used to put tapes in?" Customer: "Yes but we stopped when they bought us." Me: "Why?" Customer: "We just assumed they'd sort it out, I have no idea where that tapes are by the way" Me: "So you've not had a backup for two years then?" Customer: "Suppose not." Oh dear looks like you'll need a new backup solution how about a snapshot automated with a cron job?
Read more

I am so attached

Image
Customer: "I can't open an attachment on an email" Me: "I thought you had winzip installed?" Customer: "I do but the icon in the attachment won't open" Me: "Hang on you can open the attached zip file then?" Customer: "Yes but the word icon inside is not opening" Me: "Can you right click it please, what's it say in the property's?" Customer: "shortcut to O:/Customers/quotes/blahblah" Me: "They've sent you the shortcut not the file ask them to send the document" So we have two Muppets, the one who sent the shortcut and the recipient who doesn't know what a shortcut is.
Read more

What is in a name.

Customer: "The screen is not working." Me: "Screen? What screen?" Customer: "This screen its not working." Me: "Do you mean your monitor?" Customer: "Yes I tried it on another computer and its still not working" Me: "It's probably dead then you may need to replace it." Customer: "Cant you send someone out to fix it I'm busy toady." Me: "Nobody really fixes monitors these days let me look at your details and I'll come back to you." Customer: "What am I going to do in the meantime?" Make a cup of tea? No sugar for me thanks.
Read more