Something in the way you talk

Customer: "Are you taking the piss out the way I talk?"
Me: "Pardon?"
Customer: "The way you said 'up' are you taking the piss?"
Me: "Um sorry maybe it's my accent? I only said I will get someone to pick it up"
Customer: "There you are you did it again!"
Me: "Did what?"
Customer: "Said 'up' the way I say it"
Me: "Um I'm originally from London I'm not from the West Midlands perhaps its my accent?"
Customer: "Oh I thought you was from round here, OK then?"

I'm still very confused.

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