Trawling the web looking for software to put our Maintenance contracts on but keep getting Fault Call system stuff, that's a secondary need

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I am so attached

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Customer: "I can't open an attachment on an email" Me: "I thought you had winzip installed?" Customer: "I do but the icon in the attachment won't open" Me: "Hang on you can open the attached zip file then?" Customer: "Yes but the word icon inside is not opening" Me: "Can you right click it please, what's it say in the property's?" Customer: "shortcut to O:/Customers/quotes/blahblah" Me: "They've sent you the shortcut not the file ask them to send the document" So we have two Muppets, the one who sent the shortcut and the recipient who doesn't know what a shortcut is.
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My wit is bigger than yours

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Why do people waste time and effort either sending a tirade of abuse to an email they have no interest in or, which is even worse, put extra effort into composing what they believe to be a witty message? Email from Prospect: "Your web proxy blocking box is an interesting idea however I've been sacked for following you on Twitter" Email from Me: "That's a real shame you should sign up with LinkedIN http://www.linkedin.com you could get a much better job with a better employer who appreciates a member of staff that uses every communication tool to promote their business for them. :-) Enjoy" Only one problem, I'm now just as bad as the people I'm moaning about. :-(
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Don't worry I'm good for it.

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