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Showing posts from June, 2011

I can hear you

A call was put through by reception who assure me they heard "OK" said when they put the call through after explaining who was on the line. Colleague: "For fuck sake it's going to be a piss ant email problem I'm sick to death of dealing with this shit." Two second pause. Colleague : "I'm sorry John I apologies I was in the middle of something." Oops!

Long term planning

Customer: "Hi Pete I'm going on holiday, would it be possible to get my emails sent to the sales account?" Me: "Sure." Customer: "What about one of them I'm not here thingy's?" Me: "You mean Out Of Office, sure not a problem. When do you go on holiday?" Customer: "August." Me: "But it's June?" Customer: "Yeah I know but I'll forget." Me: "So will I ring me nearer the time." Where did I put them postit notes?

When will it end?

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Customer: "Hi we sold our site in Stourbridge in February can you tell me if we have any contracts still live for that site?" Me: "What contracts did you have? I know I could find out but it would be quicker if you knew what they was." Customer: "I have an invoice for ADSL for the period March to May." Me: "Ah OK you have Broadband let me look. Um it looks like you have not canceled the ADSL?" Customer: "But we sold the site over three months ago now." Me: "Did you tell us?" Customer: "Well that's why I'm ringing" Me: "You'll have to send us an email as we need written confirmation." Customer: "Will we still get charged?" Me: "Yes." Customer: "But why? We sold the site in February!" Me: "But you didn't tell us." I suppose we're not classed as an integral part of their company? It's a bit like moving house and not telling the postman