Long term planning
Customer: "Hi Pete I'm going on holiday, would it be possible to get my emails sent to the sales account?"
Customer: "What about one of them I'm not here thingy's?"
Me: "You mean Out Of Office, sure not a problem. When do you go on holiday?"
Me: "But it's June?"
Customer: "Yeah I know but I'll forget."
Me: "So will I ring me nearer the time."
Where did I put them postit notes?