I don't want to pay!
Regarding the installation of our new pc onto the network.
Whilst I do not mind paying £65 per hour for the installation for a reasonable amount of time, a few years ago it took one of your staff 5 hours to put a pc onto the network because he clearly did not know what he was doing. Following this we have always agreed a fixed price of one hours labour which should easily be enough time. Should there be any unforeseen problems our end, obviously we would be happy to pay for the extra time.
Are you happy with this?
Wadda you think?