What is in a name.
Customer: "The screen is not working."
Me: "Screen? What screen?"
Customer: "This screen its not working."
Me: "Do you mean your monitor?"
Customer: "Yes I tried it on another computer and its still not working"
Me: "It's probably dead then you may need to replace it."
Customer: "Cant you send someone out to fix it I'm busy toady."
Me: "Nobody really fixes monitors these days let me look at your details and I'll come back to you."
Customer: "What am I going to do in the meantime?"
Make a cup of tea? No sugar for me thanks.