I am so attached

Customer: "I can't open an attachment on an email"
Me: "I thought you had winzip installed?"
Customer: "I do but the icon in the attachment won't open"
Me: "Hang on you can open the attached zip file then?"
Customer: "Yes but the word icon inside is not opening"
Me: "Can you right click it please, what's it say in the property's?"
Customer: "shortcut to O:/Customers/quotes/blahblah"
Me: "They've sent you the shortcut not the file ask them to send the document"

So we have two Muppets, the one who sent the shortcut and the recipient who doesn't know what a shortcut is.

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