Customer: "Hi you know that Dell D630 we bought off you in June?"
Me: "Not really that was like nearly three months ago but carry on"
Customer: "The battery is dead"
Me: "Oh OK let me get you a price on a replacement"
Customer: "No no, Steve said I can have 3 months warranty"
Me: "Erm its 30 days on refurbished stuff but even it he did say 3 months a battery is a consumable and not covered"
Customer: "But, but, but"
Me: "Sorry about that shall I get you a price then?"
Customer: "S'pose you better had"