Customer: "I see you have some Windows 7 pro laptops for sale, can you do them any cheaper?"
Me: "I'm afraid not, we put very little markup on them and as they are refurbished they are very reasonably priced anyway."
Customer: "Seeing as it's pro I take it they come with Word and Excel?"
Me: "I'm sorry, why would Pro mean that? No that is just the operating system, Office will be extra"
Customer: "What? They're not much use without Word."
Me: "As I said, you can have Word/Office for an additional cost."
Customer: "Can you tell me where you buy them from please?"
Me: "I'm afraid not."
Customer: "Why not?"
Me: "Two reasons, one they only sell to Trade and two, why would I tell you that so that you go to them direct?"
Customer: "You're very rude?"
Me: "I'm sorry you feel that way, I think we will leave it there. Goodbye."
And they say sales people try to rip you off?