Me: "I'm calling with regards your ESET Anti-Virus. I sent an email, it's due to expire in 13 days now."
Customer: "Yes it's come up amber, can you send us a quote?"
Me: "I have, that's what the email was about. Somebody read it as I was notified?"
Customer: "What email address did you send it to?"
Customer: "Ah yes, as soon as I can get into my machine I'll sort it out."
If you read it why do you need a quote?