Is that everything?

Customer: "I'm trying to archive off my emails, when I click file and archive it says it's doing it but when I go to the archive folder they're not all there?"
Me: "When you say not all there what do you mean?"
Customer: "There's still loads in the folder I want archiving."
Me: "What date have you set?"
Customer: "What do you mean date?"
Me: "You have to tell it a date to archive from, so lets say you want to archive all mails prior to 2011."
Customer: "Ah, ooh, err, Oh, it's erm? It's done it now."
Me: "Please take yourself off and smack yourself up the back of the head."

I actually said that by the way, well it is Christmas after all. xxx

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