Customer: "I've been sent an email from Russia but ESET Anti Virus has quarantined it."
Customer: "Well I want to read it."
Engineer: "But it clearly has a virus?"
Customer: "Can you read it?"
Engineer: "No, it has a virus."
Customer: "Should I get them to send it again then?"
Engineer: "You can but I suspect that too will be infected."
Customer: "Is there a way to stop ESET quarantining it?"
Engineer: "Yes, get the sender to clean the viruses off their machine."
Mankind has reached it's evolutionary peak.