Me: "So as you can see the menu across the top already has six entries, I'm not sure there is room for a seventh one?
Customer: "It would be good if it was possible.
Me: "I'll try and see if it looks OK."
Me: "OK the menu bar now has seven entries. We had to remove the language choice feature but it's done and amazingly does not look squashed.
Customer: "Can you add three more entries please?
"Mummy, why is daddy smacking his face off the desk?"