Customer: "Hi, we have a printer that's off-line and I cant seem to get it back on. Also I have another printer I need adding to a PC."
Me: "OK but unfortunately you do not have a support contract with us so I'm afraid it's chargeable at £35 per hour."
Customer: "Yes I know we don't have a contract that's why we don't ring you very often."
Me: "Erm? OK?"
Customer: "Is there anyone there that can point us in the right direction?"
Me: "Yes, at £35 per hour."
Hello Mr Garage owner, you know you fitted a new wiper blade three years ago well I need some help with .........