We charge to connect your iphone, Blackberry, Android Phones to you mail accounts.
Customer: "Hi, I'm having a bit of trouble connecting this Iphone to the new starters email account."
Me: "OK but we charge for connecting phones you know?"
Customer: "WHAT! For putting a few settings in?"
Me: "Umm? Clearly it's not as simple as putting a few settings in or you wouldn't be calling?"
Customer: "Well xyz normally helps me out."
Me: "Really? How many times? I clearly need to raise some invoices."
Why do people immediately assume they're going to get things for free in the IT world?