Customer: We're having real trouble with the database. Can you reboot the SQL Server?
Me: "OK I'll get it rebooted now."
Customer: "Are you going to phone them to make sure everyone is logged off?"
Me: "But you just asked me to reboot it, are people still on it then?"
Customer: "No idea? Shall I ring them?"
Me: "It's a novel idea, lets throw caution to the wind and say yes shall we?"
Customer: "Shall I get them to phone when everyone is off?"
Me: Er no, I don't want 40 people ringing me."
Customer: "I'll designate one person although I don't think this will fix it."