Caller: "Hi, can I speak with xyz please."
Me: I'm afraid they work till 3pm"
Caller: "Oh, so you can't put me through?"
Me: "They work till 3pm and it is now 3:27pm sooo"
Caller: "Oh, I thought they worked from home, I was hoping you could put me through."
Me: "They do work from home, they finish at 3pm"
Sheesh how hard is that?