One of 'the lads' spoke to a customer who's ancient PC had died and gone to PC power supply heaven. I quoted a replacement and we received the customers old machine earlier this morning. Having signed for it I took it to our workshop:
Me: "So here's that PC from XYZ, the new one is in the stock room."
I then watched in disbelief as he started to attach network cable, keyboard and mouse, power cable and then press the on button.
Engineer: "It's dead!"
Me: "I know? So should you? You spoke with the customer who said it was dead! That's why you asked me to quote a new one. Are you with us today or what?"
Engineer: "I hate you."