In Awe.

Customer: "Hi, our Director has not had any emails since Friday."

Me: "OK, is everyone else receiving emails?"

Customer: "Yes"

Me: "And is this in the office or away from the office, on a mobile or laptop?"

 Customer: "My director says in the office."

Me: "And who is it?"

Customer: "One of the Directors!"

Me: "I need a name otherwise how do I know what to look for?"

Customer: "Oh, OK........"

#facepalm