Customer: "Can you get me a battery for our Acer Travelmate?"
Me: "What model number is it?"
Customer: "I dunno you sold it us"
Me: "I need the part number off the battery really but if you can find out what model it is I can do it that way"
Customer: "Cant you just look it up you sold it us"
Me: "Yes OK I'll get someone to sit down and go through Sage"
Hello is that Kwik-fit yeah I want a tyre for my car, I dunno what size, I dunno what car!