4 for the price of 3

Customer: "When we purchased the kit off you last month you supplied 3 copies of Office 2007 but Debbie's machine cant open the documents"
Me: "That's because she is on Office 2000 you need to purchase another 2007 license"
Customer: "But we've already paid you for sorting our system out"
Me: "Yes but you said to leave Debbie's machine"
Customer: "Well I don't think that's very good customer care you should make a gesture of good will and sort this out"
Me: "I want to this is why I have advised you that you need to purchase an additional license or make sure everyone saves in the old format"
Customer: "We are not spending any more money this really is not good enough"

I just cant think of a witty response for the minute other than "Nice try".

Comments

Post a Comment

Popular posts from this blog

Here we go again ZenCart.

So I'm doing yet another ZenCart site for a customer. The latest version 1.5.1 requires PHP 5.5 which meant we had to set up a dedicated LAMP server, which actually is about time.

I did all the usual PITA stuff of changing permissions on folders so it installs and that [supposedly] was fine. Now the default template is pretty nasty to say the least so I had a quick punt around and found a suitable one and installed that. But wait, what's this?

WARNING: An Error occurred, please refresh the page and try again.

Really? What kind of error? A hint would be nice? Now your first thought is "This must be a template related error as the default one works?" so after some searching (And time wasting I hasten to add.) I find that supposedly ZenCart does not turn on Layout Boxes by default. You have to go in there and turn them on, but wait!

WARNING: An Error occurred, please refresh the page and try again.

WTF now? Oh yes, clicking on Tools--Layout boxes controller bombs out wi…
Keep reading

Ask a question

Colleague: "I've had an inquiry for maintenance of some PC's but one of them is running XP which in turn is operating a laser cutter."

Me: "We wouldn't support the XP OS but we'll support the hardware."

Colleague: "Well I said we wouldn't support XP but he didn't seem worried about the price. He did want to know how we could support him if he had a problem."

Me: "Such as? What sort of problem? Is he talking about the XP or the hardware?"

Colleague: "Well he said he'd had two other company's out but they couldn't support him."

Me: "More like they wouldn't. So as I said, what is this 'problem' that he's talking about?"

Five minutes of waffle later.

Colleague: "I don't know."

Me: "Thing is you do this a lot. Let me put it into context for you. If you went to  the doctor and said "I'm ill" the doctor is hardly likely to just give you a load of drugs are …
Keep reading

We bought it elswhere.

Image
Customer: "Hi we've just bought a new printer, just a quick question. Do I set it up via the WIFI or the disc that came with it?"

Me: "I take it you didn't buy it from us?"

Customer: "Well, no."

Me: "In that case we can set it up for you but obviously we'd charge you. The thing is, if you'd have bought it from us we'd be happy to set it up for you. I suggest you use the install disc that came with it."
Customer: "Oh, OK I'll have a go with the disc then."



Keep reading