Me: "Hi your ESET Anti Virus is due for renewal"
Customer: "Oh which machine is it on"
Me: "Its on a laptop we loaded it three years ago"
Customer: "Yes but which one?"
Me: "Erm well you have five laptops its the one that will say EAV-thispassword"
Customer: "And which one is that?"
Me: "I have no idea"
So apparently we must keep a record of every customers PC and Laptop noting every item of software loaded including code keys, and will they pay for this asset management service? Of course not especially if they are double checking which machine an anti virus has expired on before paying a whopping £40 odd.