Customer: "Hi I'm after a bit of technical support we've bought some training software and I need to get it on the laptop and get the laptop on the Internet"
Me: "OK you can drop it down here and we will configure it for £35 an hour or I can send someone out but that will be £65 an hour"
Customer: "I thought we had an account with you?"
Me: "No you've had nothing with us for about a year now"
Customer: "Oh OK let me think about it"
Yeah you carry on thinking about it