Customer: "I've done a silly thing and given a guy and email address as my full name but my address has my initial and surname. Can you set up another account so I can get this email?"
Me: "You won't get it, it will either be rejected or will go to the catch all account."
Customer: "Ah, he won't send it for at least an hour, he's in America and I don't really want the expense of calling him again."
Let me get this straight, you want another address adding as an alias to your current email address and you want this doing for free and all within the hour as well?