Customer: "Hi Joe was going to drop me a disc off with Service pack 3 for XP."
Customer: "My laptop wont download it for some reason?"
Me: "So why don't you download it on another machine?"
Customer: "As I say my laptop wont download it."
Me: "No, go on another machine, a computer. Go on the Internet, go to Microsoft's website and download it then burn it yourself."
Customer: "Oh, um?"
Me: "Well that's all Joe would have done."
Customer: "Oh, um, OK then."