Prospect: "I need some help, we can pay by the way. The thing is our anti-virus picked up the port scan and our firewall is blocking it but it's a crappy firewall I need to speak with someone now."
Me: "Um? Antivirus does not detect port scans? However, lets get hold of xyz to speak with you and we'll worry about payments in a bit"
Prospect: "Can I just say I'm not paying anything unless you can demonstrate the advice will work."
- So you're not a customer.
- You're not going to move forward on the quotes we've given you for a fair bit.
- You want free help/advice.