Are you listening to me?
Idiot: "Hello, this is <unintelligible> from HP. Can you tell me the person responsible for purchasing toner cartridges in your organisation?"
Me: "We don't purchase them."
OK, that's not strictly true. We do purchase them, now and again, from suppliers but not from distribution.
Idiot: "OK, can you tell me who's in charge of purchasing them then please?"
Me: "Aye? How can there be anyone in charge of purchasing them if, as I've already said, we don't purchase them?"