iphone I bought
Customer: "Hi I bought an iphone from down the road can you tell me how to configure it?"
Me: Um yeah I can send someone out but it will be at our standard rate £65 per hour"
Customer: "Oh I don't want to have to pay"
Me: I'm afraid you will have to or call the people you purchased it from.
Customer: "But you do our email"
Me: Yes but that does not cover configuring your iphone we just handle your mail in and out.
Customer: "Well where does that leave me?"
Me: Reading the manual or paying us to configure it.