When I am calling you
Customer: "Hi its Lucy here from xxxxx Nora has a problem printing"
Me: So why are you calling and not Nora?
Customer: "Oh do you want to speak to Nora?"
Me: Well it might be an idea?
Customer: "Hi Nora here we bought a printer, not from you, but none of us can print and I wanted to check if there was anything you can think of before I call the people we purchased it from"
Me: No I cant think of anything better give them a call.