Customer: "Hi we have a satellite office at xxxxx and they want to move our office"
Me: Whats the new address and telephone number?
Customer: "Oh I don't know but we have to move by the 7th of August and their IT guy has just gone on two weeks leave"
Me: Er well there's not a lot I can do without the details.
Customer: Oh, um, I suppose I had better try and find out then.
Me: Good guess