Time is not money?

Customer: "Can I speak to xyz?"
Me: "Which one?"
Customer: "Ooh, the one that I was on the phone for an hour and a half with?"
Me: "AN HOUR AND A HALF? I hope that was a chargeable?"
Customer: "I paid for the phone call yes."
Me: "And what about xyz's time?"


Me: "Just a minute, I'll put you through."



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