Comeback when you know.

So I had to phone a customer to tell him he was very close to his download limit with his broadband on one of his circuits. I hate phoning without all the facts so armed with some pricing options on either a per Gig over limit option or a price for raising his threshold.

Me: "Hey, it's not a major issue but you've reach the ceiling on your download allowance for this month on circuit xyz. Would you like to ..........."
Customer: "But Pete, I have two circuits which are supposed to be load balanced?"
Me: "Oh FF&%$£@#!! Sake!"

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We bought it elswhere.