What's wrong?

An external support company rang on behalf of one of our customers.

Support: "Joan cannot log into the email account you set up for her, can you tell me what problems she is likely to have?"
Me: "What error message is she getting?"

Support: "I have no idea."
Me: "Well with the greatest respect how can I tell you what problems she is likely to have when I don't know what is wrong?"

I kid you not!


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