Doing telephone support from memory is like the blind leading the blind
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Colleague: "I've had an inquiry for maintenance of some PC's but one of them is running XP which in turn is operating a laser cutter."
Me: "We wouldn't support the XP OS but we'll support the hardware."
Colleague: "Well I said we wouldn't support XP but he didn't seem worried about the price. He did want to know how we could support him if he had a problem."
Me: "Such as? What sort of problem? Is he talking about the XP or the hardware?"
Colleague: "Well he said he'd had two other company's out but they couldn't support him."
Me: "More like they wouldn't. So as I said, what is this 'problem' that he's talking about?"
Five minutes of waffle later.
Colleague: "I don't know."
Me: "Thing is you do this a lot. Let me put it into context for you. If you went to the doctor and said "I'm ill" the doctor is hardly likely to just give you a load of drugs are …
Me: "We wouldn't support the XP OS but we'll support the hardware."
Colleague: "Well I said we wouldn't support XP but he didn't seem worried about the price. He did want to know how we could support him if he had a problem."
Me: "Such as? What sort of problem? Is he talking about the XP or the hardware?"
Colleague: "Well he said he'd had two other company's out but they couldn't support him."
Me: "More like they wouldn't. So as I said, what is this 'problem' that he's talking about?"
Five minutes of waffle later.
Colleague: "I don't know."
Me: "Thing is you do this a lot. Let me put it into context for you. If you went to the doctor and said "I'm ill" the doctor is hardly likely to just give you a load of drugs are …
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