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Give me your supplier.

Customer: "I see you have some Windows 7 pro laptops for sale, can you do them any cheaper?" Me: "I'm afraid not, we put very little markup on them and as they are refurbished they are very reasonably priced anyway." Customer:  "Seeing as it's pro I take it they come with Word and Excel?" Me: "I'm sorry, why would Pro mean that? No that is just the operating system, Office will be extra" Customer:  "What? They're not much use without Word." Me: "As I said, you can have Word/Office for an additional cost." Customer:  "Can you tell me where you buy them from please?" Me: "I'm afraid not." Customer:  "Why not?" Me: "Two reasons, one they only sell to Trade and two, why would I tell you that so that you go to them direct?" Customer:  "You're very rude?" Me: "I'm sorry you feel that way, I think we will leave it there. Goodbye."
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Move on.

I'm pretty sure I've covered this type of thing before? People love excuses to get out of doing things, it's amazing the effort they'll put into fighting to uphold the reason no matter how painfully obvious it is that the excuse is pathetic. If only they'd put as much effort into actually doing the task set. Telesales: "I cant get onto the Internet." Me: "That's OK move on. Telesales: "But I need to check an email address." Me: "It's not important, move on to the next call." Telesales: "But what if I need to check that address as well?" Me: "Then leave that one as well and move on." Telesales: "But there maybe more?" Me: "Right, you have xxxx amount of calls you need to make, they're not being made while we are faffing about with Internet access and email issues. All you need to do is make a note of the company on your pad and go back to the record later or even tomorr
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