Customer: "Hi I'm after a bit of technical support we've bought some training software and I need to get it on the laptop and get the laptop on the Internet" Me: "OK you can drop it down here and we will configure it for £35 an hour or I can send someone out but that will be £65 an hour" Customer: "I thought we had an account with you?" Me: "No you've had nothing with us for about a year now" Customer: "Oh OK let me think about it" Yeah you carry on thinking about it
Engineer: "Can you tell me what's on the screen?" Customer: "What's that?" Engineer: "You know, the monitor attached to your PC." Customer: "Oh that." Just let me cry, I don't mind crying, honest.
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